Privacy Policy

This Privacy Policy explains what information I collect when you visit michelleanderson.co or work with me, what I do with it, and the rights you have over your own data. It's written in plain language on purpose, if anything is unclear, please email me at [email protected].

I'm Michelle Anderson, based on the Gold Coast, Queensland, Australia. I operate michelleanderson.co and offer Human Design readings, coaching, and digital products globally.

What Information I Collect:

Depending on how you interact with me, I may collect:

  • Contact details: your name, email address, and phone number

  • Birth details for your Human Design chart: date, time and place of birth

  • Session content: recordings, transcripts, and personalised written playbooks from any reading you book with me

  • Feedback and testimonials: Anything you write in a feedback form or record as a video testimonial after a session

  • Payment information: If you purchase a paid offering, payment is processed through Stripe. I don't see your full payment card details.

  • Website data: Your IP address, browser type, pages visited, and general activity on my website, collected via cookies and analytics tools.

How I use your information:

I use your information to:

  • Deliver the reading or service you've booked (including generating your chart and sending session materials)

  • Communicate with you about your booking, sessions and follow ups

  • Sending marketing emails, if you've opted in (you can opt out any time)

  • Improve my work by reviewing session recordings, transcripts and feedback for patterns and themes

  • Create content (social media, blogs, masterclasses) based on what tends to come up in readings, in ways that don't identify you personally

  • Meet my legal, tax, and accounting obligations

How I use AI tools:

I sometimes use AI tools (including Claude) to help me draw themes from client feedback and session content, and to help draft or edit content. When I do this:

  • I don't share your birth details, full name, or identifying information with these tools

  • Session transcripts I share are used to identify patterns or themes across multiple clients, not to publish identifiable information about you

  • AI tools I use are commercial services with their own privacy protections, and none of your data is used to train external AI models with my consent

If you'd prefer your session content isn't used this way even in anonymised form, email me at [email protected] and I'll flag your file accordingly.

Who has access to your information:

Me: As the business owner, I have access to everything you share with me.

My virtual assistant: I work with a contractor based in the Philippines who supports the running of the business. She has access to some client information for the purposes of scheduling, email management and content creation. She is bound by a working agreement that includes confidentiality.

Service Providers: Your information is stored and processed by tools I use to run the business:

  • GoHighLevel: CRM, email, booking calendar and website

  • Google Workspace: Business email and storage

  • Zoom: Video calls, recordings and auto generated transcripts

  • Bodygraph.com: Human design chart generation

  • Notion: Internal documentation

  • Descript: editing session recordings and content

  • Stripe: payment processing

  • Google Analytics: website usage data

Each of these providers has its own privacy policy governing how they handle data.

I don't sell your information to anyone, and I don't share it with third parties for their own marketing purposes.

Content, testimonials and recordings:

If you book a session with me, sessions are recorded and you'll receive the recording and transcript afterwards. I keep a copy on my systems.

Where 1:1 session recordings or transcripts are edited and used in public content (social media, YouTube), I only include my own responses or general themes. Where anything would identify a specific client, I ask for explicit permission first.

Masterclasses and group calls are different. If you attend a group session where you may speak on camera or unmute yourself, the recording of that session (including any spoken contributions) may be shared as a replay to other attendees, or edited into content afterwards. Your video and the chat aren't included in edited content unless you're speaking. If you'd prefer not to be recorded in a group session, you can keep your camera off and stay muted, or let me know before the call and I'll make sure your contributions aren't included in any replay or edited content.

If you leave a public review (Google, Facebook), those reviews are public by nature and I may quote or share them in my own marketing. If you provide a video testimonial or written feedback, I only use it publicly if you've given specific permission (usually via the feedback form).

How long I keep your data:

I keep session recordings, transcripts and charts indefinitely, so that clients can request them again in future or refer back to work we've done together.

I keep contact and marketing data for as long as you're on my email list. If you unsubscribe, I retain a minimal record of your email address to ensure I don't accidentally re-add you to marketing lists.

If you'd like your data completely deleted, see the next section.

Your rights:

You have the right to:

  • Access your data: ask me what information I hold about you

  • Correct your data: ask me to update anything that's out of date or wrong

  • Delete your data: ask me to remove your information from my systems (some records I may need to retain for tax or legal reasons, but the rest will be deleted)

  • Opt out of marketing: unsubscribe from marketing emails at any time using the unsubscribe link at the bottom of every email, or by emailing me.

  • Complain: if you're not happy with how I've handled your data, you can complain to the Office of the Australian Information Commissioner (oaic.gove.au)

For anything beyond email unsubscribes, email me at [email protected] and I'll respond within a reasonable timeframe (usually within a few working days).

Cookies and tracking:

My website uses cookies to help it function and to help me understand how visitors use the site. Cookies are small files stored on your device by your browser.

Cookies I currently use include those set by:

  • GoHighLevel: for basic site functionality and analytics

  • Google Analytics: for aggregated visitor data

You can disable cookies in your browser settings if you prefer, though some parts of the site may not work as expected.

I don't currently run advertising pixels (Meta, Google Ads). If that changes in the future, I'll update this policy.

International Visitors:

I work with clients globally, including in the UK and EU. If you're in the UK or EU, you may have additional rights under GDPR, including the right to data portability and to object to certain types of processing. To exercise those rights, email me at [email protected]

By using my website or book a session, you consent to your information being stored and processed in Australia and by the third party providers listed above (which may store data in the US or elsewhere).

Children and minors:

My main services (1:1 readings, digital products, group programmes) are intended for adults over 18.

There are two situations where information about a minor may still be collected:

A teenager independently accessing my services. My site is publicly available, and it's possible for someone under 18 to run a chart or reach out for a reading. I don't actively market to teenagers, and I generally recommend that anyone under 18 have a parent or guardian involved if they want a reading. If a minor books a session, I may reach out to confirm parental awareness before going ahead.

Family coaching. I offer family coaching and reports, which involves parents providing their child's birth details to generate the child's Human Design chart. Where this happens, I rely on the parent or guardian's consent to collect and store this information. Occasionally children may be present in family sessions, and the same recording and content practices apply as they do to any 1:1 session, with parental consent required for anything identifying the child in public content.

If you're a parent and would like your child's information removed from my systems, email me at [email protected].

Changes to this policy:

I may update this policy from time to time to reflect changes in how I operate or in what the law requires. The date at the top of this page will always show the last update. If I make significant changes, I'll let subscribers know by email.

Contact:

For any questions about this Privacy Policy or how your data is handled, email me at [email protected]

FOLLOW MICHELLE:

Copyright 2026, Michelle Anderson. All Rights Reserved